Leave as many messages as you’d like and we’ll get back to you as soon as possible. We’ll save your chat history, so you can leave and come back anytime. Time: 12:46 PM HP Customer Support Chat : Thank you for contacting HP. Time: 12:46 PM HP Customer Support Chat : We're connecting you to the next available agent. Time: 12:46 PM Leave as many messages as you’d like and we’ll get back to you as soon as possible. We’ll save your chat history, so you can leave and come back anytime. Time: 12:46 PM Syed Mohsin has joined the conversation. Time: 12:47 PM Customer : OMEN_Purchase.pdf Time: 12:47 PM Syed Mohsin : Welcome to HP Chat Support for Omen computers. My name is Mohsin, and I'll be assisting you today. Please remember, for your security, do NOT send any credit card information through this chat. Time: 12:48 PM Customer : Hello. Time: 12:48 PM Syed Mohsin : Hi T****? How are you doing today? Time: 12:49 PM Customer : I'm OK! Just wondering why my new in box monitor already states it has less than a year left on warranty. This product is supposed to come with 3 years warranty as stated on both Best Buy and HP's own website... Not to mention the "support for initial setup" is already expired? How can that even be? Time: 12:50 PM Syed Mohsin : okay you have confirmed about the warranty part right? Time: 12:51 PM Syed Mohsin : so have you taken any additional carepack Time: 12:52 PM Syed Mohsin : ? Time: 12:52 PM Customer : I'm showing what it says on the website Time: 12:52 PM Customer : hp_warranty1.png Time: 12:52 PM Syed Mohsin : i see here in the case that 302 days left Time: 12:52 PM Customer : hp_warranty2.png Time: 12:53 PM Customer : Yes, but how does that make sense? The monitor is brand new. Time: 12:53 PM Customer : Also through both HP's pages it states the monitor should be covered by a 3 year warranty Time: 12:54 PM Customer : https://www.omen.com/us/en/displays/omen-transcend32.html Time: 12:54 PM Customer : https://www.hp.com/us-en/shop/pdp/omen-transcend-315-inch-uhd-240hz-oled-gaming-monitor-omen-transcend-32?catalogId=10051&langId=-1&storeId=10151 Time: 12:54 PM Customer : So why do I have less than 1 year left on my warranty for a new in box monitor? Time: 12:54 PM Syed Mohsin : yes if you can share me the order #, i will check with my team and update accoridngly. Time: 12:55 PM Customer : Well, like I said, it was purchased from Best Buy not through the HP store, but the warranty is still 3 years from Best Buy as well. Time: 12:55 PM Customer : https://www.bestbuy.com/site/hp-omen-transcend-31-5-qd-oled-4k-uhd-240hz-g-sync-compatible-gaming-monitor-with-adjustable-height-black-white/6589667.p?skuId=6589667 Time: 12:55 PM Syed Mohsin : Please provide your device’s serial number for product verification, or confirm the last three digits is MRB. Additionally, share your email address and phone number for follow-up in case the chat disconnects, along with the best time to reach you. Thank you Time: 12:55 PM Customer : IMG_6675.jpg Time: 12:56 PM Customer : Here is the label on the box. My email is n***********@gmail.com phone # 7**-***-**** Time: 12:56 PM Syed Mohsin : okay Time: 12:57 PM Customer : You can reach me between 7am and 9pm Pacific Time at that # as well Time: 12:58 PM Syed Mohsin : thanks for confirming the details Time: 1:05 PM Syed Mohsin : so here from HP there is only 1 year warrant that comes with the unit. But if you have purchased any care pack or extended warranty from best buy then you have to contact them to have a check on it Time: 1:07 PM Customer : That makes no sense. EVERYWHERE on HP's website states that this monitor comes with a 3 year limited warranty. Where in the official documentation does it state that it comes with a 1 year warranty? And, even so, why does my warranty end in less than a year? Already 2 months are gone. Time: 1:08 PM Syed Mohsin : so you are taking about the 3 factory warranty right? or about carepack Time: 1:08 PM Customer : Yes. The 3 year factory warranty. Time: 1:08 PM Customer : But I have less than a year left on mine. Time: 1:09 PM Customer : The site says my factory warranty started "November 06, 2024" and ends "November 30, 2025". I've purchased the product today, January 31, 2025. Time: 1:10 PM Customer : Even if the factory warranty started November 6, 2024, it should end 2027, not in 2025. Time: 1:10 PM Customer : And, in reality, my warranty should start today and not in November. Time: 1:10 PM Syed Mohsin : Alright, let me check on this and about you. Time: 1:11 PM Customer : OK Time: 1:12 PM Syed Mohsin : please share us the invoice copy of it, so we can cross check and update accordingly. Time: 1:16 PM Customer : I already posted it above as OMEN_Purchase.pdf Time: 1:18 PM Customer : It's my receipt from Best Buy Time: 1:18 PM Customer : OMEN_Purchase.pdf Time: 1:18 PM Customer : But I'll paste it again Time: 1:18 PM Customer : Purchase Details - Best Buy.pdf Time: 1:19 PM Customer : Here's a print out from their website showing the order details as well Time: 1:19 PM Syed Mohsin : okay thanks for the update Time: 1:20 PM Syed Mohsin : Are you still there and available to chat? Time: 1:22 PM Customer : yes Time: 1:22 PM Syed Mohsin : okay Time: 1:23 PM Customer : I thought you were still doing something Time: 1:23 PM Customer : So I was just waiting Time: 1:23 PM Syed Mohsin : i will check with my team and update you the warranty part and email you furthure Time: 1:24 PM Customer : OK, thanks. I will await your further email/contact. If the warranty can't be updated to the factory 3 years that supposed to come with the monitor, I will probably just end up returning it to the store without opening it, because it's pretty silly to not have the 3 years as promised... let alone having less than 1 year. Time: 1:25 PM Syed Mohsin : okay , is there anything else i can assit you with? Time: 1:27 PM Customer : Nope, thank you for your support. Have a nice day! Time: 1:28 PM